Byline: Tom Peters
I fervently believe in electronic networking, using so-called groupware
(for example, Lotus Notes), to create value through pooled knowledge. Lord knows, I believe in customer responsiveness. Still, I was repelled by a recent Computerworld article, ``KPMG Turns to FirstClass Groupware.''
One Friday at 3 p.m., the accounting-consulting firm KPMG Peat Marwick got a request from an insurance company to submit a bid for a ``major technology overhaul,'' according to the magazine. Over the weekend four partners in four different cities prepared a ``thick'' proposal, complete with ``graphics and diagrams,'' using the firm's new Knowledge Manager system. They delivered the document to the …
No comments:
Post a Comment